1. Delivery Timeframe

We strive to deliver pre-ordered items within a maximum of 20 days from the date of order confirmation or product release. Please note that this timeframe is an estimate and may be subject to delays due to circumstances beyond our control, such as logistical challenges or supplier issues.

2. Payment Terms

A deposit of 50% of the total pre-order value is required to confirm your pre-order unless otherwise specified. This deposit is non-refundable unless the product becomes unavailable due to unforeseen circumstances, including but not limited to supplier stock shortages or other logistical challenges.

3. Returns and Accountability

All pre-order sales are final. We cannot accept returns for confirmed pre-orders. Customers are advised to carefully review all product details and specifications before confirming their order.
Once the item has been shipped to the customer’s address, the customer assumes full responsibility for any loss, breakage, or damage that occurs during transportation or after receipt.

4. Cash on Delivery (COD)

Cash on Delivery (COD) is not available for pre-ordered items except under exceptional circumstances. Such cases will be reviewed and approved at Okimono Store’s sole discretion.

5. Pricing

All listed prices for pre-order items are indicative and may be subject to adjustment based on factors including, but not limited to, stock availability, market conditions, and shipping costs. The final price will be confirmed prior to shipment. For a detailed quote inclusive of all charges, please contact us via Instagram (@okimonostore_nepal) or submit a support ticket through our website.

6. Dispute Resolution

By placing a pre-order, customers agree to resolve any disputes related to pre-orders through amicable negotiations. Okimono Store reserves the right to amend these terms and conditions at any time.

We are committed to delivering your selected items with the highest standard of care and professionalism. If you have any questions regarding this policy, our customer support team is available to assist.

Acknowledgment:
By placing a pre-order with Okimono Store, you acknowledge and agree to the terms and conditions outlined in this policy.

Sincerely,
Okimono Store
Customer Service Team